A. Returns of Products due to wrong delivery.

In all cases in which other than the sold goods are delivered, by type or quantity or a property which has been previously agreed in writing by sending an email to info@minetoseshop.gr or telephone communication in 2671025554 the customer returns the products for the control and determination of the error.

The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within 10 calendar days from delivery .

The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or washed are not returned. In this case, the costs of the first return of the products to the company as well as the costs of return to the customer are borne by MINETOS ESHOP as long as the method of return proposed by the company is observed.

B. Returns of defective products.

In case it is found that the item has a manufacturing defect, if this is confirmed by the company that provides the guarantee of good construction and quality, the following applies:

The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within 10 calendar days from delivery after sending an email to info@minetoseshop.gr or telephone communication in 2671025554

The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or washed are not returned.

The return of the products will be done by courier. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the company as long as the method of return proposed by the company is observed.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. If the defect is found, replace the product.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.